1. Book online
Choose a service and enter the size of your space. The price updates as you go, including any add-ons or promo code. Only times when a cleaner is available are shown.
2. Pay the way that suits you
Prices shown are the full amount you pay; no VAT is added. If you pay online, your time is held for 15 minutes while you complete payment. If you pay by bank transfer, upload your receipt and we confirm the booking once the money arrives.
3. We assign your cleaner
We assign cleaners whose working hours and location fit your booking. You get a message when your cleaner is on the way.
4. The clean
Your cleaner follows the checklist for your service and takes before-and-after photos. If there is a problem at your property, for example no access, they report it straight to their supervisor.
5. Checked and finished
A supervisor reviews the checklist and photos before the job is closed. You then get a message and can rate the clean.
6. If something is not right
Tell us within 7 days of the clean, from your booking page or by contacting us. We will come back to put it right or agree a refund in line with our refund policy.
Changing your booking
You can reschedule or cancel from your booking page. Cancelling is free up to 24 hours before the start time.