The numbers on this page are taken from our booking system, so they always match what happens when you cancel.
Rescheduling
You can move your booking to any available time from your booking page, free of charge.
Cancelling
| When you cancel | What you pay |
|---|---|
| Up to 24 hours before the start time | Nothing. Any payment is refunded in full. |
| Less than 24 hours before the start time | A fee of up to 50% of the booking price. The rest is refunded. |
| If we cancel | Nothing. Any payment is refunded in full, or we rebook you at a time that suits you. |
If you are not satisfied
Report the problem from your booking page within 7 days of the clean. We review the checklist and photos and, where the work fell short, we either return to correct it at no cost or refund the part of the price that relates to the problem.
How refunds are paid
- Card payments: refunded to the same card through our payment partner. Your bank may take several working days to show the money.
- Bank transfers and cash: refunded by bank transfer to an account in the name of the person who paid.
Every refund is approved by a member of our finance team, and you get a message when it has been sent.
Contract customers
Cancellation of visits under a business contract follows the notice period in your contract.