These terms apply to every booking made with WashroomMate, 13 Lingu Crescent, Wuse 2, Abuja, Nigeria.
1. Your booking
A booking is confirmed when you receive a confirmation message from us. For online payments, that happens after our payment partner confirms the payment. For bank transfers, it happens after we have received the money.
2. Prices
The price is calculated from the information you give when booking. Prices shown are the full amount you pay; no VAT is added. If the space is materially larger than described, or you ask for extra work on the day, we will agree any additional charge with you before the work starts.
3. Access and safety
You agree to give our cleaners safe access to the property at the booked time, and to tell us about anything that could affect their safety, such as pets or building work. If our cleaner cannot get in, the booking may be treated as a late cancellation.
4. Cancellations and changes
See our cancellation and refund policy.
5. Quality
If you are not satisfied, tell us within 7 days of the clean. We will review the job and either return to correct it or offer a refund in line with our refund policy.
6. Damage and breakages
Tell us about any damage within 48 hours of the clean. We will investigate, and where we are responsible we will repair, replace or compensate. We are not responsible for damage caused by faulty or unsecured items, or for items of special value that you did not tell us about before the clean.
7. Business contracts
For contract customers, the signed or accepted quotation and contract set out the services, schedule, price and payment terms. Where they differ from these terms, the contract applies.
8. Your information
We handle your personal information as described in our privacy policy.
9. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria.
10. Contact
- Address: 13 Lingu Crescent, Wuse 2, Abuja, Nigeria
- Email: washroommate@gmail.com
- Hours: Monday to Saturday, 8:00am to 6:00pm