Booking
Do I need an account to book?
No. You can book as a guest and use the link we send you to manage the booking. An account lets you see all your bookings and invoices in one place.
How far ahead do I need to book?
At least 12 hours before the start time. The booking form only shows times that are available.
Do I need to be at home?
No, as long as our cleaner can get in. Add access instructions when you book. Access instructions are only shown to the assigned cleaner, shortly before the visit.
Do you bring cleaning products?
Yes. Tell us in the booking form if you would like us to use your own products for any surface.
Payment
How can I pay?
Prices shown are the full amount you pay; no VAT is added. The payment options available are shown when you book. Online payments are processed by our payment partner; we never see or store your card details.
I paid by bank transfer. When is my booking confirmed?
Upload your transfer receipt on your booking page. We confirm the booking once a member of our finance team has seen the money arrive in our account.
Will I get an invoice?
Yes. Every booking has an invoice, and you get a receipt once it is paid. You can download both from your booking page or account.
Changes and cancellations
Can I reschedule?
Yes, from your booking page, to any available time.
Can I cancel?
Yes. Cancelling is free up to 24 hours before the start time. After that, a fee of 50% of the booking price may apply. See the cancellation and refund policy.
What if I am not happy with the clean?
Report it from your booking page within 7 days. We will look at the checklist and photos, and come back to fix it or agree a refund.
Businesses
Can we pay monthly?
Yes. Contract customers receive one invoice per billing period. Approved accounts can pay within agreed terms.
Can several people in our company use one account?
Yes. Your account administrator can add colleagues and choose who can place bookings.